Himanshu Bhardwaj
- Role
- Senior Service Delivery Manager at Cms It Services
- Location
- New Delhi, IN
- LinkedIn followers
- 500 followers
About Himanshu Bhardwaj
More than 30 years of IT service industry experience with responsibility of leading…
Experience
Senior Service Delivery Manager
Nov 2021 — Present
Gurugram, Haryana, India Helped in turning around a critical BFSI project in west region. Streamlined the process of out location support through regular discussions with vendors. Improved the ticket closure count per engineer per day for remote support team. Resource management and planning to stop iteration in project. Participated in Management reviews with customer to share the updates and show case the achievements also to highlight delays with underlaying reasons. Automation tools customisation and transition… Show more Helped in turning around a critical BFSI project in west region. Streamlined the process of out location support through regular discussions with vendors. Improved the ticket closure count per engineer per day for remote support team. Resource management and planning to stop iteration in project. Participated in Management reviews with customer to share the updates and show case the achievements also to highlight delays with underlaying reasons. Automation tools customisation and transition Project for key Telcom customer. Requirement gathering from customer and documentation. Internal and external stakeholder management through effective communication.
Education
Sikkim Manipal Institute of Technology - SMU
MBA, Project Management
2012 — 2013
Sikkim Manipal Institute of Technology - SMU
MCA, IT
2009 — 2010
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