Alina Bhardwaj
Senior Operations Specialist @ SoftwareONE | Driving Microsoft Licensing Operations | Partner Management | Contracting & Billing Excellence
- Role
- Softwareone Senior Operations Specialist (Microsoft Licensing Operations) at SoftwareOne
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Alina Bhardwaj
I’m an operations professional with experience supporting SaaS platforms, product…
Experience
Softwareone Senior Operations Specialist (Microsoft Licensing Operations)
May 2023 — Present · IN
Supported Microsoft Volume Licensing operations for 500+ global clients across USA, Europe, and LATAM.Managed contract validation, deal execution, and billing accuracy in alignment with Microsoft account plans and compliance policies.Reduced Microsoft billing errors by 15% through ERP (Citrix/Navision) process optimization; earned Game Changer Award.Partnered with Microsoft field sellers, finance, and IT teams to streamline client onboarding and invoicing processes.Built KPI dashboards to track Microsoft licensing transactions, risks, and Partner performance, enabling faster decision-making.Delivered training sessions on Microsoft licensing processes and ERP/CRM systems, improving team efficiency by 10%.
Education
Delhi School Of Management, Delhi Technological University
Post Graduate Diploma(Computer Applications), Computer Programming, Specific Applications
IHM MEERUT
Bachelor of Science - BS, Hospitality & Hotel Administration
Indira Gandhi National Open University
Bachelor's degree, Tourism and Travel Services Management
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