Bharat Sharma
Sr. Manager Customer Retention & Success at HCL Software with expertise in B2B strategies.
- Role
- Sr Manager Customer Retention & Success (Asean) at HCLSoftware
- Location
- South Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Bharat Sharma
I bridge the gap between high-scale North American SaaS frameworks and the…
Experience
Sr Manager Customer Retention & Success (Asean)
Aug 2022 — Present · Noida, IN
Orchestrated the development and implementation of a robust renewal process in collaboration with Sales, Customer Success, and Operations, significantly enhancing customer experience and maximizing contract value to exceed business objectives.• Pioneered a precise forecasting methodology by effectively identifying and mitigating potential risks, ensuring accurate revenue projections.• Achieved exceptional FY24 renewal performance: o FY23: Q&Q 92% Gross Retention Rate (GRR), exceeding upsell target by 150%; 100% On-time renewals. o FY24: Q&Q 96% Gross Retention Rate (GRR), exceeding target by over 400%; 100% On-time renewals. Was a key team member in closing large deals – Public Bank Bhd, Dept of Defence Australia, Dept of Health Australia, VIC Workcover Australia, Federal Bank India, PNBMetlife DX Conversion, etc, establishing long-term partnerships with customers. o FY25: Q&Q 93% Gross Retention Rate (GRR), Met the renewal target; achieved 100% upsell target, 100% On-time renewals. Single-handedly closed a net new 100K+ deals, Managed Key accounts in South Korea for the first two quarters.
Education
Choudhary Charan Singh University, Meerut
BA, Economics (Hons)
1992 — 1995
SD Inter College
6th - 12th class, Physics - Chemistry- Mathematics
Skills
- Sales Management
- Advertising
- Digital Media
- Marketing Management
- Brand Management
- Marketing Strategy
- Crm
- New Business Development
- Networking
- Online Advertising
- Entrepreneurship
- Brand Development
- Mobile Marketing
- Sales
- Marketing & Brand Management
- Integrated Marketing
- Marketing Communications
- Broadcast
- Creative Strategy
- Leadership
- Social Media Marketing
- Media Sales
- Marketing
- Strategy
- Media Planning
- Competitive Analysis
- Market Research
- Strategic Planning
- Lead Generation
- Direct Marketing
- Teamwork
- Team Management
- Market Planning
- Digital Strategy
- Key Account Management
- Business Development
- Digital Marketing
- Radio
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