Bharat Kinikar

About Bharat Kinikar

As a dedicated Software Engineer with extensive experience at COGNIZANT, I specialize in enhancing application performance and driving operational efficiencies. My current role focuses on managing the Enterprise Warranty System (EWS) for 3M, where I lead a small team, automate processes to reduce incidents by 45%, and ensure high customer satisfaction through proactive issue resolution. I also create and deliver training programs and collaborate with development teams to enhance application functionalities.Previously, I supported Shipping and Receiving (SR) and Warehouse Management Systems (WMS), where I acted as the primary contact for application issues, assisted with functional and User Acceptance Testing (UAT), and managed application configurations. I successfully reduced ticket volume by 15% through automation and worked closely with support teams to convert issues into actionable requirements.My journey began as a Programmer Analyst Trainee, where I provided critical support for SR applications, maintained high service levels with a 97% incident resolution SLA, and developed SOPs for recurring issues. My experience includes technical and functional collaboration, incident management, root cause analysis, and data extraction, all of which contribute to my commitment to continuous improvement and effective application management.

Experience

1. Software Engineer

   Cognizant

   Apr 2023 — Present · Hyderabad, IN

   Lead Offshore Application Ownership: Spearheaded the management of the EWS for 3M, overseeing application performance and support. • Headed a team of two: Provided leadership and support, managing project workflows and fostering a collaborative environment to meet project objectives. • Incident Reduction: Automated repetitive user requests, resulting in a 45% decrease in overall incidents and improving operational efficiency. • Knowledge Transfer: Developed and delivered training programs and Knowledge Acquisition documentation for the application support team. •Proactive Issue Resolution: Identified and addressed business-critical issues, ensuring high levels of customer satisfaction and application reliability. • Technical and Functional Collaboration: Engaged in technical analysis, UI and functionality discussions, and worked closely with the development team to enhance application modules. • Incident Management: Oversaw application-related incidents, ensuring resolution within specified SLAs. • Root Cause Analysis: Conducted in-depth analysis of technical issues and provided effective remediation or workarounds. • Data Extraction: Supplied requested data to business users based on specific requirements. • Enhancement Collaboration: Partnered with the application enhancement team to analyze root causes and implement bug fixes.

Education

• N B Navale Sinhgad College of Engineering, Solapur (NBNSCOE ,Solapur)

  Bachelor of Technology - BTech, Mechanical Engineering

  2017 — 2020

• SES Polytechnic, Solapur

  Diploma, Mechanical Engineering

  2014 — 2017