Bharat Bhavsar
Senior IT Support Analyst @Capita
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WORK HISTORY
Senior IT Support Analyst @Capita
Manage daily / crisis situations, which may involve complex technical hardware or software problems.\\\\n• Work in accordance of ITIL ensuring that all procedures are followed including, Incident logging change management, including change control, technical standards and procedures/processes\\\\n• Active Directory administration.\\\\n• Manage 1st line support issues with regards to VoIP networking and telephony, as well blackberries, co-coordinating more advanced issues with group.\\\\n• Closely cooperating with 3rd party application system suppliers.\\\\nProjects Managed:\\\\n• Improved server performance, leveraging on virtualization strategy implementing new servers to replace obsolete hardware.\\\\n• Formulate offsite disaster recovery strategy.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
SKILLS
ABOUT BHARAT BHAVSAR
I am an ambitious, highly motivated team leader / 3rd line support technician with a strong appetite for success, with skills that have been gained in excess of 19 years, through establishing & developing full IT projects, networks and infrastructures from initial conception to completion, with in ITIL environments, for various corporate, government, and privates sectors. This has led to specific requests for my technical support from both customers and colleagues and I believe this combination of skills, experience and quality would greatly enhance your organization. I have extensive experience in management, Customer liaison, Design, testing to successful implementation within budget, scope, Maintaining the delivery of IT services and technology projects and Extensive LAN, WAN, Hardware, Software experience. I can successfully provide the skills you stressed as important in the advertised position including: multitasking, planning and development of working systems, and financial management. I am conscientious and flexible, with the ability to work under pressure to tight deadlines and react to changing requirements. I am a great team player but also have the confidence to work alone. Not only do I help individuals with their technology, but I also aid in the therapeutic arena and support the individual with his or her well-being. A self-inspiring and enthusiastic practitioner and facilitator who is committed to encouraging, instructing and empowering individuals.
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