Bharath Thangam
Technical Support Engineer | Aspiring Developer
- Role
- System Engineer at Tata Consultancy Services
- Location
- Coimbatore, TN, IN
- LinkedIn followers
- 500 followers
About Bharath Thangam
Application Support Engineer with 3+ years of experience supporting POS and Credit systems across large retail and restaurant environments. I specialize in ensuring smooth transaction operations, resolving production incidents, and collaborating with cross-functional teams to maintain system stability.I have hands-on experience in monitoring EOD/SOD processes, supporting credit-related issue resolution (including duplicate and overpayment cases), and analyzing code fixes from development teams to prevent production defects. I also work closely on gift card operations—reconciling new cards, purging outdated entries, and resolving gift card issues to ensure accurate billing and customer satisfaction.I actively use Splunk to create dashboards and alerts that improve visibility and reduce incidents—achieving up to an 80% drop in user-reported issues. I’m also experienced in documentation through Confluence and supporting tools like AWS, Control-M, MySQL, ServiceNow, Jira, PuTTY, and WinSCP.Passionate about operational excellence, incident reduction, and continuous improvement, I enjoy working with teams to enhance reliability, streamline processes, and deliver a smoother user experience.
Experience
System Engineer
Dec 2022 — Present · Chennai, IN
Education
Scaler
Software Development
Nandha College of Technology
Bachelor of Engineering - BE, Electronics and Communication Engineering
2017 — 2021
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