Bharath Kumar S
- Role
- Information Technology Service Management Manager at Kantar
- Location
- Hyderabad, IN
- LinkedIn followers
- 500 followers
About Bharath Kumar S
With an overall experience of 15+ years in the ITES & IT industry, I contributed to the…
Experience
Information Technology Service Management Manager
Nov 2021 — Present
APAC leader for the Global IT Service Management Office (SMO) and Global lead for Incident and Problem Management. Prepared Process Road Maps and Service Acceptance criteria (SAC) for Service Transition. Developed Policy, Procedure & Work Instruction documents for Incident and Problem Management. Manage Service Management team (IPC), responsible for hiring, training, evaluating the team. Implemented governance measure to monitor effective adoption and ongoing use of IPC practices across the Division. Establish regular IPC governance meetings with Kantar Divisions and 3rd party suppliers. Perform Post Incident Review (PIR) for Major incidents. Report Incident and Problem metrices to management on weekly basis.
Education
ITIL® Expert [v3]
ITIL® Expert [v3]
2010 — 2010
ITIL® Practitioner [v3] - Release Control & Validation
ITIL® Practitioner [v3]
2010 — 2010
Osmania University
Bcom
2001 — 2004
ITIL® Practitioner [v3] - Service Offerings and Agreements
ITIL® Practitioner [v3]
2010 — 2010
ITIL® Practitioner [v3] - Operational Support and Analysis
ITIL® Practitioner [v3]
2010 — 2010
SYMBIOSIS INTERNATIONAL UNIVERSITY
PGDBA
2009 — 2011
ITIL® v3 Foundation
ITIL V3 Foundation Certified
2009 — 2009
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