Bharath Kumar Galipalli

About Bharath Kumar Galipalli

Experienced in Operations Management and Digital Marketing, I focus on driving business…

Experience

1. Account Lead - Brand Liaison Lead

   Indegene

   Jan 2025 — Present · Bengaluru, IN

   act as an intermediary between the Client POCs, agencies, and PMs- Responsible to ensure satisfaction in the designated market with best practices followed by all involved stakeholders- Client Engagement & Relationship : Single point of contact for the assigned client contact(s). Provide solutions on the services provided by the Factory and also supporting the clients on self-service & platform related queriesCommunicate effectively on scope, timelines, processes and driving effective program management.Collaborating with external and internal stakeholders to align and manage expectations acting as the client’s representative in a firm to ensure that all their demands with a focus on improving the customer experience- Program Management:Define the program strategies, coordinate with project managers to implement the strategies and align on deliverablesOversee collaboration across the internal and external stakeholders to ensure program successDefine success metrics and report overall program performance to project stakeholders and leadershipAdopt Seamless ways of working to bring together content owners, creative owners and reviewers to co-create and test content with a shorter feedback loop- Business As Usual (BAU):Accountable for stakeholder adoption of Content Factory Issue resolution, trouble-shooting and escalation managementDrive self-service model adoptionEnd to end delivery management of high complexity requests to ensure services are delivered and continually improved to the expected levelsReview existing channel utilization, usage metrics and prepare content modelling as required per market requirement and onboard digital leadsDrive Global to Local content creation modelPoint of contact for any new content modelling implementation in the identified markets (POCs) – Right from content inception to final delivery and define the implementation approach along with core team

Skills

• Management
• Business Development
• Patience
• Technical Support
• Analysis
• Powerpoint
• Operating Systems
• Marketing Strategy
• Team Leadership
• Business Strategy
• Microsoft Office
• Sales
• Project Management
• Teamwork
• Team Management
• Time Management
• Computer Hardware
• Customer Service
• Eye for Detail
• Customer Satisfaction
• Vendor Management
• Windows
• Marketing
• Market Research
• Forecasting
• E-Commerce
• Research
• Leadership