Bharathi Govindaraj

About Bharathi Govindaraj

Over 5+ years in IT services, I\'ve taken on roles as a major incident and problem manager, change manager, L1 service delivery lead, Workfront and ServiceNow ITSM implementation, monitoring and reporting, along with the client/stakeholder communications and escalations (ITIL & ITSM).My hands-on experience includes website monitoring, troubleshooting, and resolving customer queries with ITIL operations. I am adept at understanding and analyzing client and user requirements. These diverse roles have equipped me with a robust skill set and a deep understanding of the industry. ITIL - ITSM: Major Incident Management - Led high-priority incident resolution, hosting bridge calls, coordinating between teams, ensuring minimum business impact. Worked with incident lifecycle tracking, SLA adherence.Problem management - Root cause analysis, created and maintained comprehensive documentation of incidents, known error along with SOP and KPIs according to process updates.Change management - Responsible for analyzing risks, planning change implementation, conducting Change Advisory Board (CAB) meetings, and ensuring smooth transitions without service disruptions.Ticketing tool: Hands on experience in Workfront, ServiceNow, Zendesk, JIRA, BMC Remedy & Cherwell.Alert configuration & monitoring - Extensive hands-on experience with industry-standard monitoring tools, including AWS Cloud Watch, New Relic, Akamai, WPM (Neustar) and ScienceLogic for real-time infrastructure and application monitoring. Technical Support: Troubleshooting for O365, user access management, AD, and other client-specific applications. Supported hardware and network configurations for seamless functionality. Vulnerability Management: Conducted application security assessments using Veracode platform to identify and prioritize critical vulnerabilities in web applications, assisting in remediation efforts to mitigate security risks.Reporting - Prepared detailed weekly and monthly reports for clients, covering system health, incidents and performance metrics. Performed ticket audits to maintain ITIL standards on ITSM process.Have worked on 300+ websites on content testing, including types of registration usage, third-party components, and cookie forms integration, created global digital properties repository (GDPR).

Experience

1. Engineering Operations 3

   Comcast

   Jul 2025 — Present · Chennai, IN

Education

• Sri narayani vidyalaya

  State board of tamilnadu, General

• Vedhha Vikass Higher Secondary School - India

  Higher secondary, Bio maths

• Chennai Institute of Technology

  BE - Bachelor of Engineering, Electrical, Electronics and Communications Engineering