Bharath Rajasekaran
Application Support Engineer | L1/L2 Support | Telecom & Investment Banking | Server Management | Incident & Problem Management | SQL | Linux | Automation Enthusiast | Onsite in Australia
- Role
- Senior Product Support Specialist at Infosys
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Bharath Rajasekaran
Site reliability engineer | 5 years keeping critical systems at 99.9% uptime across…
Experience
Senior Product Support Specialist
Jul 2024 — Present · Sydney, AU
Provide comprehensive L1/L2 application and infrastructure support for Optus production environments, ensuring high system availability and stability.Resolved 200+ critical NBN and VoIP order issues monthly, improving order completion rate by 15%Performed OS patching on 100+ Linux servers using Kubernetes and Rancher, maintaining 99.9% uptimeAutomated queue monitoring using shell scripts, reducing daily manual checks by 4 hours per weekAnalyzed incidents and performed root cause analysis, reducing repeat outages by 20%Handled ticket triage and escalation through ServiceNow, consistently meeting SLA targetsLiaised with DevOps, QA, and Operations for process optimization and incident preventionManage Linux server health, perform OS patching, and proactively monitor queues and incidents using ServiceNow, optimizing ticket resolution workflows.Troubleshoot and resolve stuck NBN and VoIP orders, meeting strict SLAs and minimizing business impact.Utilize Kubernetes, Rancher, Longhorn, and Vault for advanced container orchestration, automated deployments, persistent storage management, and secret handling.Collaborate with cross-functional teams—including development, DevOps, and network operations—to resolve incidents, perform root cause analysis, and implement preventive measures.Drive continuous process improvements and automation initiatives to enhance operational efficiency and reliability.
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