Bharath Anand

About Bharath Anand

Highly skilled and accomplished Senior Team Lead with 10 years of experience in KPO. Proven track record of successfully leading and mentoring cross-functional teams to achieve exceptional results. Known for my ability to drive collaboration, improve processes, and exceed targets.Experienced Lead with a demonstrated history of working in the information technology and services industry. Skilled in People Management, Time Management, Knowledge Process Outsourcing (KPO), Digital operations, Record to Report (MS Office) and Microsoft Excel.

Experience

1. Senior Team Lead

   ThoughtFocus

   Jul 2021 — Present · Mysore, IN

   Responsible for supervising, managing and motivating team members on a daily basis• Able to act proactively to ensure smooth team operations and effective collaboration• Coordinating with other departments to ensure that projects are completed within time constraints• Providing guidance and mentorship to ATL and SME\'s.• Develop work breakdown structure for individual projects and organize resources to meet project objectives efficiently• Maintained desired SLA’s and Ensure customer satisfaction and customer integrity at the highest level.• Data management and presenting the statistics weekly, monthly and quarterly project wise to internal team and client end.• In charge of KPO operations of 6 projects and clients. • Established strong relationships with clients and stakeholders, ensuring exceptional customer satisfaction and repeat business.

Education

• Karnataka State Open University

  Master of Human resources

  2014 — 2016

• Vidyavardaka First grade College , Sheshadri Road

  Vidyavardhaka First Grade College

  2011 — 2013