Bharat Batham

About Bharat Batham

Senior Technical Solution Manager at Microsoft with 20+ years of experience leading…

Experience

1. Sr Business Program Manager Ai

   Microsoft

   Sep 2021 — Present · Hyderabad, IN

   I lead strategic transformation of internal support systems at Microsoft, focusing on AI-first, insight-driven service delivery across 15+ internal business units. I manage a high-impact support platform handling over 500K+ yearly interactions, integrating automation, knowledge systems, and self-service to modernize the user experience.My work sits at the convergence of agentic AI, Gen AI, and platform operations. I design intelligent support ecosystems where AI agents not only assist but learn, adapt, and execute based on evolving user needs. Gen AI is a powerful enabler—but agentic design is the foundation.Key Achievements:Deployed Azure AI Agents and Copilot-powered solutions, resulting in a 60%+ reduction in ticket volumes and delivering ~17% budget savings.Scaled intelligent automation across workflows, reducing manual effort, enabling proactive resolution, and unlocking ~11% additional savings.Influenced cross-functional teams of engineers, service managers, and support specialists across projects—driving alignment, adoption, and shared outcomes without direct reporting lines.Mentored and onboarded key stakeholders across business units to accelerate platform adoption and foster a culture of continuous improvement.Maintained budget variance within 1%, while absorbing a 12% increase in support volume, reflecting precision in vendor governance and forecasting.I lead with influence, clarity, and credibility, bringing diverse stakeholders together to shape platforms that scale, learn, and evolve with the business.

Education

• Delhi University

  B COM, Accounts

  1997 — 2000

• Great Lakes Institute of Management

  Post Graduate Program In Management For Executives, Information Technology

Skills

• Contact Centers
• Six Sigma
• Creative Solutions
• Call Centers
• Analytics
• Bpo
• Quality Assurance
• Strategy
• Vendor Management
• Process Management
• Business Process Re-Engineering
• Operational Excellence
• Leadership
• Business Process Improvement
• Team Management
• Iso 9000
• Process Excellence
• Mis
• Employee Engagement
• Workforce Management
• Operations Management
• Pre-Sales
• Performance Management
• Crm
• Project Management
• Service Delivery
• Sla
• Business Analysis
• People Management
• Cmmi
• Process Improvement
• Outsourcing
• Transition Management
• Management
• Customer Experience
• Change Management
• Analysis
• Offshoring
• Robotics
• Strategic Planning