Bharat Sharma

About Bharat Sharma

Salesforce AI, CRM Analytics, and OmniStudio Lead with 10+ years of experience delivering enterprise-scale Salesforce solutions across analytics, AI, and platform development. Strong expertise in Agentforce, Einstein AI, CRM Analytics (Tableau CRM), OmniStudio, and Salesforce Data Cloud, data migration with hands-on experience building AI-driven workflows, autonomous agents, RAG-based automation, and Customer 360 / Sales 360 solutions.Possess working hands-on knowledge of Apex and Lightning Web Components (LWC) for implementing basic custom logic, integrations, and UI enhancements. Experienced in Salesforce integration patterns, REST API integrations, SOQL/SOSL, and extending Salesforce using Apex controllers and LWCs.Certified Agentforce Specialist, Tableau CRM & Einstein Discovery Consultant, and Platform Developer I, with proven ability to collaborate with stakeholders, lead teams, and deliver secure, scalable, high-performance Salesforce AI solutions in Agile environments.

Experience

1. Manager

   Capgemini

   Nov 2024 — Present · Gurugram, IN

   Designed and developed Salesforce OmniStudio solutions using FlexCards, OmniScripts,Integration Procedures, and DataRaptors.• Led Salesforce data migration projects from legacy systems and external sources into Salesforceand Data Cloud.• Performed data extraction, cleansing, transformation, deduplication, and validation to ensure highdata quality.• Designed data mapping documents, handled lookup relationships, and managed large-volumeloads using Data Loader, ETL, APIs, and Bulk operations.• Built and optimized CRM Analytics dashboards with dataflows, recipes, SAQL, bindings, securitypredicates, and sharing inheritance.• Created Customer 360 / Sales 360 datasets with predictive insights using Einstein Discovery.• Implemented Data Cloud pipelines including data streams, DMOs, identity resolution, calculatedinsights, and segments.• Developed AI-powered automation using Agentforce, RAG retrieval, Prompt Builder, andautonomous agent workflows.• Worked with Apex (basic) to support integrations, utility logic, and trigger-based automation whererequired.• Built and enhanced basic Lightning Web Components (LWC) for UI customization, embeddinganalytics, and interacting with Apex controllers.• Collaborate with stakeholders, business users, and cross-functional teams to gather requirementsand translate them into scalable analytics solutions.• Integrated OmniStudio processes with CRM Analytics and Data Cloud for unified insights andautomation.• Managed end-to-end delivery: requirement analysis, data modeling, security design, dashboardarchitecture, and performance tuning.• Worked closely with business stakeholders to convert requirements into scalable architecture and ac7onabledashboards.• Led and mentored teams, reviewed code/configura7on, ensured quality, and followed Salesforce bestprac7ces.

Education

• Suresh Gyan Vihar University

  Master of Business Administration - MBA, Business Analytics & Intelligence

• Suresh Gyan Vihar University

  Master of Business Administration - MBA

• SunRise University Alwar

  Bachelor of Arts - BA, Business/Managerial Economics

  2012 — 2015