Bharat Sharma

About Bharat Sharma

Responsibilities include monitoring, motivating, evaluating and settings up of production norm.Conducting cost benefit analysis of the projects including feasibility studies, assessment of the requirements, adaptation and interface.Setting up & maintaining CTQ (Critical To Quality)/ CTP (Critical To Process) targets for process & team.Taking various initiatives for maintaining SLA (Service Level Agreement).Coordinating integration with support functions viz. Quality, Training, Technology & Compliance.Providing Cross Training to Process Associates to handle High Volume Situations and reduce Idle Time.Conducting continuous audits on MIS to ensure compliance and sound functioning of the process.Identifying improvement areas & implementing measures to maximize customer satisfaction levels.Managing all activities to ensure completion of project within the time & cost parameters and effective resource utilization to maximize the output.Directing, leading and motivating workforce; imparting continuous on job training for accomplishing greater operational effectiveness/ efficiency.Working on succession planning of the workforce, shift management activities, appraising the member\'s performance & providing feedback.Organizational; Coordinating and organizing meetings with the Project/Operations Manager and Functional Management to discuss project impediments, needed resources or issues/delays in completing the task.Developing terms & conditions related to target & quality parameters.Interacting with the clients for resolving the issues.

Experience

1. Sr Team Leader

   COSENTUS

   Oct 2023 — Present

Education

• JMV RESDENTIAL SCHOOL

  8-10th

  2005 — 2007

• SRM IST Chennai

  Bachelor of Technology - BTech

  2010 — 2014

• DAV Public School

  3-7th Class

  1999 — 2005