Bharat Saini

About Bharat Saini

I am a results-driven technical support leader with a passion for improving customer experiences and streamlining support operations. With a proven ability to implement data-driven solutions and build collaborative teams, I have consistently led the charge in enhancing system performance, support metrics, and customer satisfaction.Throughout my career, I’ve taken on challenges of transforming previously unsupported product lines into fully serviceable offerings. By driving team training, refining processes, and leveraging cross-functional collaboration, I ensure products and services are always fully supported and aligned with customer expectations.My approach is rooted in the belief that customer success and efficiency go hand-in-hand. From leading initiatives that improve system reliability by over 40% to driving key metrics such as response times and resolution efficiency, I have continuously pushed for operational excellence. One of my proudest achievements is the implementation of a Root Cause Analysis (RCA) framework, ensuring 100% SLA compliance and driving zero misclassification in ticketing systems.I firmly believe in fostering high-performing teams through strong leadership, mentorship, and clear, impactful KPIs. I work closely with teams to empower them to solve complex technical challenges, while fostering a customer-first mindset across every level of the support function. In doing so, I create a positive impact that resonates beyond the support team and aligns with the broader goals of the organization.Customer advocacy is at the core of my work. I take pride in being a strategic partner to customers, providing solutions that not only solve immediate challenges but also drive long-term product improvements. I work tirelessly to ensure that customer feedback is heard, valued, and turned into actionable insights that help improve both products and services.My career is marked by award-winning leadership, with accolades like the \"Lead by Example\" award and the team recognition from the Innerve Pinnacle Team Award. These honors speak to my dedication to delivering results, both as an individual contributor and as a team leader.I’m always eager to connect with professionals who share my drive for innovation, operational excellence, and creating a seamless experience for customers. Let’s connect and explore how we can push the boundaries of customer support and success.

Experience

1. Senior Manager - Product Support & Customer Experience

   GreyOrange

   Apr 2025 — Present · Gurugram, IN

Education

• ABES Engineering College

  Bachelor's degree, Electrical, Electronics and Communications Engineering

  2013 — 2017