Bharat Sachdeva
Customer Service
- Role
- Senior Customer Service Manager at Usha International
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Bharat Sachdeva
BRIEF JOB SUMMARY Fifteen years of experience in customer service of Consumer…
Experience
Senior Customer Service Manager
Dec 2017 — Present · New Delhi, IN
Monitoring open pending calls on daily basis in Branch and interactions with ASC. Regular Dealer visit and solve their issues on regular basis. Conducting systems & franchisee audits and reporting to the seniors / management Creating service network in the territory Achieving monthly revenue targets provided by HO. Team handling and UIL company engineer handling for escalated cases from customer. Audit all service centers once in a quarter to improve the process, infrastructure etc.
Education
Central Board of Secondary Education
MBA, Marketing.
1999 — 2002
Skills
- Sales Management
- Electronics
- Team Leadership
- Negotiation
- Sales
- Management
- Team Building
- Sourcing
- Vendor Management
- Customer Satisfaction
- Training
- New Business Development
- Change Management
- Consumer Electronics
- Talent Acquisition
- Project Planning
- Strategy
- Talent Management
- Product Marketing
- Business Development
- Supply Chain Management
- Sales Operations
- Mis
- Employee Engagement
- Key Account Management
- Team Management
- Product Management
- Market Research
- Telecommunications
- Product Development
- Business Strategy
- Performance Management
- Crm
- Competitive Analysis
- Business Planning
- Operations Management
- Channel Partners
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