Bharat Malhotra
Customs Clearance Operations | Cross Border Operations | Client Relationship Management
- Role
- Senior Manager Cross Border Operations at Super Cargo Services
- Location
- West Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Bharat Malhotra
Proficient in maintaining proactive inter-departmental coordination, in order to…
Experience
Senior Manager Cross Border Operations
May 2022 — Present · New Delhi, IN
Responsible for handling the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximise customer satisfaction level.• Managing Process improvement & automation projects – deliver productivity gain, TAT improvement and improve ClientSatisfaction.• Developing Client Relations and ensuring that all the Client queries and Concerns are being addressed within the time.• Achieving highest standard of customer satisfaction and quality service; implementing procedures to improve customersatisfaction level and resolved customer queries.• Ensuring smooth operations through regular monitoring, training, performance measurement & by building highly motivatedworkforce through timely coaching, mentoring & appreciation.• Providing administration and infrastructure management support to ensure hassle-free office operations.• Analyzing assigned tasks and accountable for optimal utilization of resources and manpower in a cost-effective way.Responsible for checking ageing of the shipments in bond. Analyzed customer profile and guided customer, sales and CSAs forfaster clearance.• Ensured adherence to service quality norms and standards to provide effective service and achieved maximum customersatisfaction.• Accountable for observing, analyzing & suggesting correct solutions to customers which were beneficial both for the customer & the organization.• Provided support to the customers and understood their needs/ requirements while assisted them for the required services andmaintained customer relationships to build the future perceptiveness.• Ensured that work quality meets the standards required and completed tasks in a timely and thorough manner with minimumsupervision.
Skills
- Advance Excel
- Html
- Xl Cha
- Microsoft Sql
- Microsoft Navision Sharepoint
- Sas
- Microsoft Office
- Zoho Crm
- Microsoft Crm
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