Bharat Goplani
🚀 Executive Leader | Strategic Growth & Client Success | Presales, Business Development & Account Leadership | Leveraging Generative AI to Drive Intelligent Customer Success & Enterprise Transformation
- Role
- Senior Customer Success Manager at Oracle
- Location
- Ghaziabad, UP, IN
- LinkedIn followers
- 500 followers
About Bharat Goplani
With over 16 years of leadership experience across business development, presales, and…
Experience
Senior Customer Success Manager
May 2021 — Present · Noida, IN
As a senior leader within Oracle’s Java Line of Business, I’ve driven revenue growth, client retention, and operational excellence across NA -managing both commercial and government accounts while also taking a hands-on role in team development and strategic client engagement. Business Success StrategyLed the forecasting and renewal lifecycle for Oracle Java Support Services, with a focus on maximizing revenue, margin, and (Available to Renew) performance.Managed a diverse portfolio of direct and indirect customers, aligning Java support offerings to evolving enterprise needs through consultative engagement.Reinstated cancelled accounts to recover revenue, while maintaining precise account reviews and updates to executive leadership for full pipeline visibility.Conducting strategic client presentations, analyzing client environments, and tailoring renewal proposals to optimize value. Team LeadershipPlaying a key leadership role in hiring, onboarding, and training new team members, ensuring they quickly ramped up to become high-performing contributors.Mentored and coached team members, instilling best practices in client communication, account management, and renewal strategy.Handled critical escalation calls, serving as a senior point of contact to resolve complex customer challenges and reinforce long-term loyalty. Championed a high-performance culture through continuous feedback, strategic alignment, and collaboration across global teams. Strategic ImpactDesigned and delivered executive-level client presentations focused on renewal ROI, support value, and business continuity with Oracle Java. Maintained strong communication with senior management regarding booking reports, forecast accuracy, and at-risk accounts — enabling proactive interventions.With a blend of strategic foresight, client relationship expertise, and team leadership, I’ve helped Oracle Java sustain and grow a complex renewals business in a dynamic market.
Education
Osmania University
Bachelor’s Degree, Computer Science
2004 — 2006
Vidya Mandir
High School, Mathematics and Computer Science
2001 — 2003
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