Bharat Bawa

Service Desk Specialist @Xerox

Saint John, NB, CA

Diagnosed and resolved hardware, software, and network issues using a systematic troubleshooting approach.Maintained accurate records of customer interactions, technical issues, and resolutions in the CRM like Service Now, Jira and Seibel.Setting up SMTP, LDAP and SMB through Remote Desktop Protocol.Experience with Active Directory and managing Users and Groups and their permissionsExperience with Security in through Firewalls and Access Control Lists on Routers and Servers.