Bharat Baghel

Experience

1. Senior Automation Engineer

   CARFAX

   Feb 2021 — Present

   Responsible for the architecture, design, development and implementation of enhancements on the ServiceNow platform in accordance with best practices and standards• Led development efforts on the platform in adherence with AGILE methodology• Customized Service portal which included modifications like Global search bar and responsive design to enable and enhance mobile device support• Integrated ServiceNow with Jira, Slack, Salesforce, Control-M, Secret Server, Active Directory and other applications based on requirements to automate and improve manual processes• Created custom application within ServiceNow for the maintenance staff which helped them effectively manage their tasks and included required metrics• Led the efforts for automating patching process for Linux and windows servers by utilizing CMDB, workflow, service portal and ITOM• Led the efforts to automate server decommission process using workflow and orchestration capabilities • Recognized improvement opportunities and delivered them with automation.• Conducted regular reviews with stakeholders and various departments within CARFAX to recognize process improvement/automation opportunities to deliver continuous service improvement• Performed basic administrative tasks such as creating/modifying UI policies, Business Rules, Client scripts, UI actions, cloning instance request, data imports for different modules, User/Role/group administration in ITSM, ITOM suites within ServiceNow

Education

• Bangalore Institute of Technology

  Bachelor of Engineering (B.E.), Telecommunications Engineering

  2007 — 2011

• University of Cincinnati Carl H. Lindner College of Business

  Master's degree, Information systems

  2015 — 2016

Skills

• Servicenow Developer
• Html
• Css
• IT Operations
• Vendor Management
• Javascript
• Database Design
• Python
• Sql
• Visio
• Requirements Analysis
• Jelly
• IT Service Management
• Itil
• Sas Programming
• Project Management
• Problem Management
• Tableau
• Microsoft Office
• Business Intelligence
• Unix
• Data Modeling
• Devops
• C++
• Business Analysis
• Service Management
• Pl/Sql
• Angularjs
• Root Cause Analysis
• Microsoft Excel
• Elicitation
• Glidescripting