Bharani Ramadasan
Product Support Manager @Digitate
North York, ON, CA
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
May 2022 — Present
Product Support Manager @Digitate
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Toronto, ON, CA
1) Handle Nodal level Escalations 2) Problem Management & RCA Delivery 3) Delivery of Custom Solutions 4) Handle Upgrades and Migrations 5) Manage Premium Customers
EDUCATION
1999 — 2000
Nehru Matriculation Hr Sec School
Higher Secondary, Computer Science
2000 — 2003
Dr sir AL Mudaliar College of Arts & SCience
Bachelor's degree, Computer Science
1993 — 1998
SRDK Vivekananda Vidyalaya
SSLC, Science
SKILLS
Service Level ManagementDelivery ConsultingService DeliveryTechnical SupportBillingAutomationBusiness Process ImprovementTeam ManagementData AnalysisComplaint Handling & ResolutionData AnalyticsBusiness ImprovementPre-Sales ConsultingBusiness TransformationPre-SalesTeambuilding & TrainingImprovement of Services ManagedCompetency DevelopmentCost-Reduction StrategiesTransition ManagementIncident ManagementRequirements AnalysisFront-End SupervisionVendor ManagementManagementCustomer Service ManagementCustomer Satisfaction EnhancementCustomer Satisfaction
ABOUT BHARANI RAMADASAN
As a Prodcut Support Lead for Ignio my key responsibilities include Enablement of Round the Clock SupportEnhanced Product Availability Effective Problem Management Enhanced Knowledge Management
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