Bharani Dharan
General Manager Medical Devices - Customer service
- Role
- Area Service Manager at Varian
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Bharani Dharan
Passionate medical device professional with over 19 years of experience in Health care Operations, Business Development, Customer Service management, Mentoring, Team Building, Service Auditing, and Disaster Management for flood-affected machines in the Healthcare Sector. Ability to develop and implement strategic initiatives to generate growth in revenue for the service department by selling service sales/Customised service contracts.Over the years, I have worked in Radiotherapy/Radiology medical devices, Fast Skilling, Training plan development, SME for salesforce service reporting tools, and implemented Six Sigma for improving Service processes, Complaint handling, and complete service management.Delivered value-added customer service by providing effective technical support and improving customer satisfaction and NPS scores.Possess excellent Customer relationship management, People management, Strategic, and Critical thinking skills.Able to handle Internal audits and Identify process weaknesses, inefficiencies, and operational issues, and complete corrective actions.Successfully handled Flood-affected equipment revivals
Experience
Area Service Manager
Jan 2017 — Present · Chennai, IN
Education
Bharathidasan University
Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General
2008 — 2010
Madras Institute of Technology Campus
Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering
2001 — 2004
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