Bhanurekha Condur

About Bhanurekha Condur

Accomplished professional with 25 years of extensive experience in the areas of Service…

Experience

1. Associate Vice President -service Delivery

   Sutherland

   Feb 2002 — Present

   Sutherland Global Services is a multinational IT Enabled and Business Process Outsourcing (BPO) company, specializing in Integrated BPO solutions across Customer Lifecycle and Back-office Lifecycle Management services. Having started operations in 1986 in Rochester, New York, Sutherland now employs over professionals offering RightSourced seamlessly blended services from its 23 delivery centers in India, the United States, Philippines, Eastern Europe, Canada and Mexico. By integrating highly trained people with state-of-the-art technology and proven business methodologies, Sutherland collaborates with clients to help them excel in their industry and maximize their customer lifetime value.

Education

• Indian Institute of Advanced Management

  PGDM, Marketing Management , Consumer Behavior

  1990 — 1992

• Dr. L. B. College

  Bachelor of commerce, Management accounting , Economics

  1985 — 1989

• Emeritus

  Post Graduate Diploma in Digital Business (PGDDB), Digital Business

  2018 — 2018

Skills

• Itil
• Management
• Service Delivery
• Operational Execution
• Operational Excellence
• Process Excellence
• Sla
• Customer Experience
• Customer Service Management
• Performance Management
• Workforce Management
• Employee Engagement
• Mis
• Business Process Re-Engineering
• Transition Management
• Project Planning
• IT Operations
• Business Process Improvement
• Process Management
• Six Sigma
• Strategic Planning
• Pmp
• Business Development
• Leadership
• Outsourcing
• Soft Skills
• Business Transformation
• Business Intelligence
• Pre-Sales
• Operations Management
• Call Centers
• Change Management
• Team Management
• Training
• Business Analysis
• People Management
• Resource Management
• Global Delivery
• Crm
• Offshoring