Bhanu Pratap Singh Chauhan

About Bhanu Pratap Singh Chauhan

A dynamic and results-driven professional boasting a robust background with over three years of hands-on experience in the realms of customer service and operations management. My unwavering commitment lies in orchestrating exceptional customer satisfaction while championing operational excellence at every turn. Throughout my career journey, I have garnered a sterling reputation for delivering tangible results and driving impactful outcomes. Having served in pivotal roles such as Customer Service Associate at Amazon Pay and Concentrix, as well as a Customer Support Operations Associate at Encore Capital, I have honed my craft and cultivated a proven track record of success. My expertise spans a myriad of domains, including specialized proficiency in the intricate realms of customer success operations and the intricate nuances of finance operations processes. Furthermore, my adeptness in effective team leadership has been a cornerstone of my professional journey, guiding teams towards collective triumphs and fostering a culture of collaboration and excellence. Fuelled by a passion for continuous improvement and fueled by a thirst for knowledge, I hold a prestigious degree in Mechanical Engineering, which has endowed me with a unique perspective and a rich reservoir of technical insights. My skill set encompasses a diverse array of competencies, ranging from adept operations management to astute team leadership, and encompassing the delicate art of customer success operations. Driven by an unwavering zeal to make a meaningful impact, I am fervently dedicated to leveraging my wealth of experiences and expertise to catalyze organizational success and facilitate sustainable growth trajectories. I firmly believe in the power of synergy and collaboration, and I am poised to embark on the next chapter of my professional journey, where I can continue to push boundaries, drive innovation, and lead by example.

Experience

1. Fraud Analyst

   Revolut

   Nov 2024 — Present

   Monitored and analyzed real-time transactional data to detect and mitigate fraudulent activities, safeguarding customer accounts and protecting company assets.Investigated and resolved suspicious transactions, accounts, and behaviors utilizing advanced fraud detection tools, SQL queries, and data visualization platforms such as Tableau.Collaborated with cross-functional teams, including Risk, Compliance, and Customer Support, to address fraud-related issues and strengthen fraud prevention strategies.Designed and implemented proactive fraud detection measures, resulting in a 15% reduction in fraudulent incidents.Conducted comprehensive root cause analyses of fraud incidents, identifying patterns and trends to enhance detection algorithms and optimize processes.Prepared and presented detailed reports on fraud trends, incidents, and mitigation efforts to senior management and regulatory bodies, ensuring adherence to financial regulations.Contributed to the development and refinement of fraud prevention policies, procedures, and training programs to improve organizational readiness.Delivered empathetic and efficient support to customers impacted by fraud, ensuring swift resolution while maintaining a positive customer experience.Stayed abreast of emerging fraud trends, techniques, and technologies, implementing innovative solutions to maintain a proactive stance against potential threats.

Education

• University Institute of Technology, RGPV

  Bachelor of Engineering - BE

  2014 — 2018