Bhanu Balakrishnan

About Bhanu Balakrishnan

Portfolio & Product Management executive driving $70M+ enterprise transformations with a track record of accelerating gross margin and operational excellence. Strategic advisor to executive leadership at ServiceNow, Juniper Networks, and Accenture—translating complex initiatives into measurable business outcomes.Leading teams of 10+ program managers supporting enterprise portfolios across Sales, Marketing, Finance, Legal, Customer Success, Operations, Systems & Services, and Governance Risk & Compliance. Currently driving enterprise-wide native platform adoption, M&A integration support, and GenAI investment strategy while building PMO organizational maturity at scale.Expert in establishing governance frameworks, developing high-performing teams, and delivering programs that accelerate revenue growth and operational efficiency.Two-time CIO Excellence Award recipient at ServiceNow for Accountability and leadership excellence.Specialties: Portfolio Strategy & Governance | Executive Stakeholder Management | PMO Development | M&A Integration | Change Leadership | Strategic Planning | Vendor Management

Experience

1. Portfolio Program Management Leader

   ServiceNow

   Apr 2015 — Present · Santa Clara, CA, US

   Lead enterprise PMO function serving VP+ stakeholders across multiple business units. Manage team of 10+ program managers overseeing $70M annual portfolio with 35+ concurrent initiatives spanning Sales, Marketing, Customer Success, Finance, Legal, and Operations.Currently managing Systems & Services and Governance Risk & Compliance portfolios while driving native platform adoption, M&A integration, and GenAI strategy. Establish governance frameworks, demand intake processes, and prioritization models partnering with executive leadership.KEY IMPACT- Championing GenAI adoption for portfolio analytics and automated PMO operations- Leading Path2Product to reduce technical debt through native platform optimization- Directed $20M+ Subscription@Scale program implementing SAP BRIM over 1.5 years, transforming billing and revenue operations- Led $12M+ SAP HANA transformation improving financial operations with executive steering- Built and scaled PMO organization with governance frameworks driving 25%+ productivity gains- Leading M&A integration support and FY26 planning with integration playbooks and governance models- Architected demand intake process for six portfolios aligned to strategic objectives- Delivered $3M+ contract automation achieving 25% productivity gains across Legal and Finance- Consolidated survey platforms achieving 90% improvement in feedback loops- Deployed Professional Services solution for 1,700 users saving hours annually- Customer Zero for ServiceNow SPM driving product feedback and adoptionPROGRAMS: Path2Product | CMMC | M&A Integration | BRIM ($20M)| SAP HANA ($12M)| Contract Automation ($3M)| Survey Consolidation | Professional Services

Education

• Computer Training

  Advance Diploma in Computers, Basics, Cobol, C,C++, Visual Basic, Oracle

• University of Phoenix, School of Business - San Jose Campus

  Master of Business Administration (MBA)

  2012 — 2013

• Bangalore University

  Bachelor of Commerce (B.Com.), Accounting, Business Law, Finance and Marketing

• Siebel University

  Siebel Certification, Siebel CRM Application and Tools

  2002 — 2002

• SolutionsIQ

  Certified ScrumMaster, Agile Fundamentals and Scrum Framework

  2015 — 2015

• Project Management Institute

  PMI, Project Management

  2011 — 2011

• Luma Institute

  Practitioner Certificate Program, Human-Centered Design Thinking

Skills

• Call Centers
• Siebel
• Business Intelligence
• Change Management
• Siebel Crm Sales, Services, Call Center, Finance, Marketing Modules
• Integration
• Project Portfolio Management
• Business Analysis
• Data Center
• Sales
• Business Process
• IT Strategy
• Salesforce.com
• Cross-Functional Team Leadership
• Enterprise Software
• Enterprise Architecture
• Finance and Accounting
• Strategy
• Modules
• Program Management
• Product Management
• Team Building
• Management
• Sdlc
• Solution Architecture
• Pre-Sales
• Cloud Computing
• Software Project Management
• Crm
• Itil
• Business Planning
• Pmp
• Business Transformation
• Leadership
• Professional Services
• Project and Program Management
• Saas
• Vendor Management
• Call Center
• Strategic Planning