Bhanu Pratap Singh

About Bhanu Pratap Singh

I am a Delivery and Operations professional with 6+ years of experience in managing outsourced projects within a KPO environment.My expertise includes project onboarding, resource planning, team training, workflow design, performance tracking, and SLA-based delivery. I have strong experience in using Excel dashboards and MIS reports to monitor productivity and quality.I enjoy enabling teams, improving processes, and ensuring on-time delivery of client requirements. I am currently seeking opportunities in Delivery Lead / Operations Lead roles where I can contribute to execution excellence and team growth.

Experience

1. Delivery Operations Lead (Project Coordinator)

   Datapure

   May 2025 — Present · Ujjain, IN

   Owned end-to-end delivery for multiple client projects, including scope understanding, manpower estimation, and timeline planning.Led and enabled teams of 10+ members per project through structured training, workflow design, and continuous performance monitoring.Defined and tracked productivity, quality, and SLA metrics using Excel dashboards and MIS reports.Improved operational efficiency and reduced costs by ~20% through process optimization and data-driven decision-making.Ensured consistent on-time delivery by proactively identifying risks and implementing corrective actions

Education

• Advance Science & Commerce College, Ujjain

  B.Sc., Computer Science

  2013 — 2016

• MIT Group of Institutes, Ujjain

  Master of Computer Applications - MCA, C

  2016 — 2018