Bhanu Prakash
Customer Service & HR Consultant | Client Relationship Management | Talent Acquisition | Digital Support | Helping people and businesses grow through Customer Service excellence
- Role
- Customer Service Representative at Speeler Tech India Pvt. Ltd
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Bhanu Prakash
Dynamic professional with 7+ years of experience in Customer Service, HR Consulting, and…
Experience
Customer Service Representative
Oct 2024 — Present · Hyderabad, IN
Major Duties:Handled client inquiries, issues, and service requests via phone, email, and chat.Provided prompt, professional support for digital marketing services (SEO, PPC, social media, etc.).Acted as a liaison between clients and internal teams to ensure service quality.Educated clients on service features, campaign performance, and digital tools.Maintained detailed records of client interactions and ensured timely follow-ups.Key Successes:Maintained a high customer satisfaction score.Resolved customer issues efficiently, reducing churn and improving loyalty.Contributed to positive online reviews and referrals through excellent service.Played a key role in onboarding and retaining key clients.Recognized for going above and beyond in handling high-priority client accounts.
Education
Frankfinn institute of Airhostess and training
Diploma of Education
2017 — 2018
Frankfinn Institute Air Hostess Training Centre
Diploma in Aviation & Airway Management and Operations
2017 — 2018
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