Brian Hanover
Chief Customer Officer | Chief Operating Officer | AI | GTM | Strategy | Innovation | Cloud Sales & Service | Digital Transformation | Customer Success | Professional Services
- Role
- SVP, Chief Customer Business Adoption Officer for the Americas at SAP
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Brian Hanover
My passion for a quality outcome for the customer remains my driving force. I\'ve operated with many C-level executives and business leaders delivering major transformation programs and generating sustainable business value across diverse sets of Industries.20+ years in Customer Success leading high performance Sales, Consulting, and Technology teams focused on exceeding customer business objectives. Track record of establishing operational structures that enable organizational growth, exceed revenue targets, and retain and attract top talent in both public and private organizations. Experience in leading businesses with more than 500 direct indirect) employees and P & Ls ranging in size from $60 million to most recently $5 billion.Leadership Overview• Runs cloud services organizations, including portfolio strategy, executing go-to-market (GTM) initiatives, accelerating cloud adoption, improving renewal rates, and supporting customers in unlocking the full value of investments in software.• Delivers complex multi-year programs as the trusted customer executive specializing in CXO level client management and sponsorship for digital transformation engagements.• Develops and execute business process improvement strategies to drive operational cost reduction, revenue & margin optimization, and productivity uplift in workforces.• Creates strategic business plans that drive continuous improvement.• Leads strategic transformation programs with a focus on workforce transformation, delivery optimization, and sales and delivery integration.
Experience
SVP, Chief Customer Business Adoption Officer for the Americas
Sep 2024 — Present · Newtown Square, PA, US
Education
University of Pittsburgh
Bachelor of Science, Computer Science
1995 — 1999
Skills
- Governance
- Business Process Improvement
- Pre-Sales
- Project Delivery
- Business Strategy
- Project Management
- Risk Management
- Pmo
- Pmp
- Software Project Management
- Data Warehousing
- Business Transformation
- Organizational Leadership
- Sap
- Outsourcing
- Business Process
- IT Strategy
- International Project Management
- Erp
- Management Consulting
- Quality Assurance
- Business Intelligence
- Strategy
- Strategic Leadership
- Integration
- Project Portfolio Management
- Business Analysis
- Program Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.