Bhairavi Parikh Mehta
Strategic Customer Success Director committed to client success and company growth through tailored solutions and impactful strategies.
- Role
- Customer Success Director at Genesys
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Bhairavi Parikh Mehta
With over 15 years of experience leading and managing customer relations, business development, account management, and strategic partnerships at growth-stage start-ups and large corporations. I can develop customer success processes, and implement success strategies to meet strategic business and growth initiatives. My multidisciplinary hands-on background and comfort in a highly entrepreneurial environment where flexibility, creativity, and initiative are highly valued. I have worked across various continents and gained international exposure working on projects in American, Asian, and European markets. Specialties: General Management, Business Operations, Global Business Strategy and Development, Strategic Account Management, Customer Relationship Management (CRM), and Customer Success Operations.
Experience
Customer Success Director
May 2021 — Present · Boston, MA, US
Executing Customer Success strategies to drive ROI, expansions, retention, and high customer satisfaction• Collaborating cross-functionally to facilitate knowledge sharing, enhance the team’s ability to achieve customer outcomes, and relay customer insights• Helped develop and manage the Customer Success Playbook for CSM teams to ensure successful onboarding experience and management of Customer Relationships throughout the lifetime of the partnership• Supporting the overall Customer Success org goals by guiding CSMs to achieve desired results, mentoring junior CSMs, and managing my book of business as a Customer Success Director
Education
Annamalai University
Post Graduate, Financial Management.
2001 — 2002
Hochschule für Technik und Wirtschaft Berlin
Master's degree, International Business
2009 — 2010
University of Madras
Bachelors Degree, Business Administration
1998 — 2001
Skills
- Sales Management
- Sales
- Management
- New Business Development
- Business Planning
- Business Strategy
- Customer Relationship Management (Crm)
- Client Relationship Building
- Portfolio Management
- Competitive Analysis
- Start-Ups
- Entrepreneurship
- Leadership
- Market Research
- Saas
- Internet Recruiting
- Salesforce.com
- Customer Service
- Recruiting
- Talent Management
- Business Development
- Risk Assessment
- Fulfillment Management
- Crm
- Employee Training
- Project Management
- Marketing
- Cross-Functional Team Leadership
- Marketing Strategy
- Financial Analysis
- Strategic Partnerships
- Strategy
- Negotiation
- Account Management
- Integrated Marketing
- International Relations
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