Bhagyashri Kulkarni

Experience

1. Sr Operation Executive - India & Middle East

   Icewarp India

   Mar 2024 — Present · Mumbai, IN

   Ensured accurate and timely processing of orders- Handled customer queries and concerns effectively, ensuring high levels of satisfaction- Processed invoices with precision and adherence to timelines- Tracked and allocated orders and returns efficiently, maintaining a streamlined process- Implemented and administered procedures to improve overall operational efficiency- Optimized inventory readiness leading to an improved order fulfillment rate- Executed and tracked new projects, ensuring 100% on time implementation- Vigorously pursued pending payments, achieving a 30% reduction in overdue accounts- Provided daily comprehensive reports on renewals, payments, and new projects, facilitating data-driven decision-making- Initiated direct communication with clients to negotiateterms and conditions, successfully securing 90% renewal contracts- Advocated for services and effectively escalated pain points to relevant teams, leading to a 25% reduction in issue resolution time- Facilitated seamless collaboration between Sales, Finance, and Support departments, ensuring optimal synergy and process efficiency- Proactively identified upsell and cross-sell opportunities, contributing for increase in revenue streams.

Education

• Rajiv Gandhi Institute of Management & Technology

  Master's degree

• Rajiv Gandhi Institute of Technology - India

  Bachelor of Business Administration - BBA