Bhagyalakshmi P
Executive Showroom Manager @Kajaria Ceramics Limited
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WORK HISTORY
Executive Showroom Manager @Kajaria Ceramics Limited
Kozhikode, IN
Customer Engagement & Guidance:Welcoming visitors, understanding their preferences, guiding them through tile collections, and providing a smooth and helpful showroom experience.Showroom Presentation & Maintenance:Ensuring the showroom is clean, organized, well-displayed, and consistently maintained to Kajaria’s brand standards.Customer Data Collection:Recording customer details, gathering contact information, and maintaining accurate visitor logs.Lead Management & Reporting:Updating daily Excel sheets with customer data, preparing end-of-day reports, and submitting daily/weekly summaries of new and repeat visitors.Customer Retention Support:Tracking returning customers, maintaining a positive visitor experience, and supporting long-term relationship building.Product Familiarization:Learning and explaining Kajaria tile varieties—sizes, finishes, styles—and helping customers understand options available.Operational Coordination:Supporting smooth day-to-day functioning of the showroom and ensuring all activities run efficiently.
EDUCATION
Farook Institute of Management Studies
Marketing with HR
Holy Cross Institute of Management and Technology
Bcom CA, Accounting and Business/Management
St Michael's Girls Higher Secondary School Westhill
Commerce , Business/Commerce, General
ABOUT BHAGYALAKSHMI P
I’m an Executive Showroom Manager at Kajaria Ceramics Ltd, where I manage the complete showroom experience, from customer engagement and consultations to maintaining a high-quality display environment and ensuring smooth day-to-day operations. I handle customer interactions, collect and record visitor details, maintain organized lead data, and prepare daily and weekly reports that help track customer activity and retention.I recently completed my MBA in Marketing & HR from Farook Institute of Management Studies, where I strengthened my communication skills, presentation skills, and overall professional confidence. Along the way, I built a strong foundation in marketing concepts, consumer behaviour, and digital platforms.My internships helped me explore different sides of the business world:Reform Media – learned the basics of digital marketing, social media engagement, LinkedIn optimization, website insights, and client communication.Sterling Study Abroad – gained experience in event coordination, telemarketing, lead generation, and fieldwork while working closely with students and parents.MaxED Research – conducted survey-based field research across Malappuram district using digital tools for data collection and reporting.Before my MBA, I completed B.Com with Computer Application from Holy Cross, and Commerce with Computer Application from St. Michael’s, which strengthened my analytical and technical skills early on.I’m passionate about roles that involve people, communication, learning, and growth. Whether it’s customer engagement, operations, or marketing, I love contributing to environments where professionalism and empathy go hand in hand.
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