Bhagya V

About Bhagya V

Results-driven Finance Analyst with extensive experience in financial reporting, payment collections, and cross-functional collaboration. A strategic thinker skilled in leveraging Power BI and SQL to drive data-backed decisions, optimize financial processes, and maximize revenue growth. Proven track record in managing high-value transactions, resolving escalations, and mentoring teams for peak efficiency. A high achiever, consistently recognized with multiple awards for excellence in performance and impact.

Experience

1. Finance Analyst

   Pickyourtrail

   Jul 2023 — Present · Chennai, IN

   Managed end-to-end Payment operations, engaging with clients to resolve outstanding payments and ensure timely recovery.Acted as the single point of contact for internal teams (Tech, Sales, Operations) to coordinate issue resolution within defined TAT.Built and maintained dashboards and reports on collections, dispute trends, and payment status using Excel and Power BI.Created Power BI visualizations to track KPIs, aging summaries, and collection performance for leadership insights.Maintained accurate, audit-ready documentation of client communications, escalations, and resolution steps.Conducted basic troubleshooting and root cause analysis for recurring disputes and system-related issues.Collaborated with cross-functional teams to enhance issue resolution efficiency and reduce ticket closure time.Streamlined internal processes, reducing client query response time by 15% and improving overall service quality.Led a 4-member core team and handled 25+ interns, ensuring smooth day-to-day operations and timely task completion.

Education

• University of Madras

  Master of Business Administration - MBA, Analytics

• Prince Shri Venkateshwara Padmavathy Engineering College

  Bachelor of Technology - B.Tech, Information Technology