Brian Hageman

About Brian Hageman

Extensive experience in paratransit, microtransit, commingled and demand-response system…

Experience

1. Senior Project Manager Customer Success

   RideCo On-Demand Transit

   Oct 2022 — Present

   I manage complex transit technology initiatives from concept to launch, translating ambitious goals into real-world services that move people better.My focus: AI-driven call center systems, paratransit compliance, and modern microtransit deployments. I work with transit agencies to launch new services, ensure compliance with FTA regulations, and introduce emerging tech like autonomous vehicle integration—all while keeping timelines, budgets, and stakeholder chaos under control.Recent highlights- Led the client-beta and first full deployment of RideCo’s AI Agent in a live transit environment- Oversaw the first integration between a transit agency’s shared rides and an autonomous vehicle platform- Managed multi-city service launches (paratransit, microtransit, and hybrid models) across the U.S.Known for: translating messy, multi-stakeholder initiatives into smooth launches, mentoring teams, and making sure new technology actually works for the people who use it.What I do- Plan and deliver transit tech projects from strategy through launch, with accountability for timelines, budgets, compliance, and results- Partner with transit planners, execs, ops staff, and vendors to align technology solutions with service goals- Build AI capabilities into call center systems to reduce call load and improve rider experience- Mentor junior PMs and customer success managers, raising delivery standards across the team.Impact- Led the first deployment of RideCo’s AI Agent, from beta refinement to full rollout- Managed the first autonomous vehicle integration with a shared-ride transit platform- Supported 10+ agency launches (paratransit, microtransit, and blended service models)- Established best practices for compliance reporting (FTA/NTD) across multiple clients.Agencies supported (partial list): Metrolink Tulsa, Gwinnett County, LeeTran, Montgomery Transit, Hartford, Bridgeport, SporTran, Rider Transit, Milford.

Education

• University of Iowa

  Bachelor's degree

Skills

• SEO
• Sem
• Lead Generation
• Business Development
• Sales Management
• Software Development
• Start-Ups
• Start-Up Consulting
• Product Development
• Google Adwords
• Account Management
• Digital Media
• New Media
• Strategy
• Social Networking
• Management
• Strategic Partnerships
• Leadership
• Modern Agile
• New Business Development
• E-Commerce
• Business Strategy
• Sales
• Marketing
• Strategic Planning
• Business Planning
• Operations Management
• Marketing Strategy
• Mobile Devices
• Product Marketing
• Social Media
• Agile Methodologies