Brian Grieve

Customer Service Manager @British Gas

Edinburgh, GB

Callcentre Manager for c130 FTE, dealing with British Gas credit and pay as you go energy customers.Key responsibilities include:• Building a high performance culture that is focused on performance achievement and continuous improvement • Assessing, maintaining and developing people’s performance regularly and ensuring they are receiving the appropriate training and skills development to allow them to fulfil their role to the required standard• Providing strong change leadership, shaping and influencing change programmes as required • Helping to shape and manage our culture in line with our vision and values, ensuring that the people strategy is at the heart of what we do.* Site responsible person for leading growth strategy across energy and insurance based products as well as smart meter installation.* Site responsible person for ensuring a consistent performance management process.* Site responsible person for leading our compliance strategy and ensuring that we consistently deliver against all our compliance and quality measures

Currie High School

High School