Brooke Goodbary

Senior Director, Client Services | Ad Tech & Media | Scaling Post-Sales & Revenue Organizations

Role
Sr Director of Client Services at Roku
Location
Los Angeles, CA, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Brooke Goodbary

Senior Director of Client Services with experience building and scaling high-performing teams across Ad Tech, Publisher, and SaaS organizations. I lead multi-segment teams that drive revenue growth, retention, and operational excellence through strong cross-functional partnership. Focused on developing scalable client strategies, strong leaders, and operating frameworks that support sustained business growth.

Experience

  1. Sr Director of Client Services

    Roku

    Dec 2025 — Present · Los Angeles, CA, US

    Lead a multi-segment Client Services organization supporting Media & Entertainment and Emerging advertisers, overseeing 50 direct and indirect reports across senior leaders and account teams. Own revenue retention, client growth strategy, and operational performance across a large enterprise advertiser portfolio.Set and execute Client Services vision and operating strategy, aligning org design, coverage models, and performance metrics to drive sustained retention and incremental revenue growth.Serve as a strategic partner to Sales, Product, and executive leadership, shaping go-to-market strategy, client experience, internal systems, and long-term TAM expansion.Build and scale leadership bench, establishing clear accountability, performance standards, and repeatable operating frameworks to support organizational growth.Drive enterprise-level performance through forecasting rigor, capacity planning, escalation governance, and data-driven client health management.

Education

  • University of Essex

    MA, International Relations

    2009 — 2010

  • UC San Diego

    BA, Political Science, History

    2006 — 2009

Skills

  • Marketing
  • Leadership
  • Public Speaking
  • Data Analysis
  • Microsoft Office
  • Sales
  • Management
  • Event Planning
  • Fundraising
  • International Relations
  • Editing
  • Social Media
  • Politics
  • Blogging
  • Research
  • Microsoft Excel
  • Powerpoint

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