Barbara Gonzalez-Falla

About Barbara Gonzalez-Falla

As Vice President of Customer Success at OnQ Global, I lead with clarity, empathy, and accountability to deliver exceptional results for our clients across global operations. I\'m responsible for strategic client retention, expansion, and lifetime value—managing 25+ strategic accounts while ensuring seamless collaboration between our teams in Houston, Panama, Kenya, and India.My approach centers on understanding what customers truly need, aligning cross-functional teams around flawless execution, and maintaining a \"client-first\" mentality in every interaction. I work closely with Operations, Sales, and Marketing to optimize the entire client journey—from onboarding through ongoing partnership—while managing expectations and driving measurable outcomes.What energizes me most is building genuine relationships, solving complex operational challenges, and proving that kindness and accountability aren\'t mutually exclusive. My clients describe me as the \"gold standard\" for Customer Success, and I\'m honored to lead with integrity, attention to detail, and a commitment to actionable results.Prior to OnQ Global, I served as Sr. Director of Practice Optimization at Radiology Partners, where I led internal AI and efficiency tool deployments across 30+ radiology practices in the West and Southwest Regions. I coordinated with local operations and practice leaders to manage complex project rollouts, delivered strategic visibility to senior leadership, and collaborated across service lines to ensure successful training and adoption.I\'m passionate about leveraging technology and operational excellence to transform healthcare delivery and enhance patient care. Whether it\'s implementing cutting-edge tools or building high-performing global teams, I thrive on turning strategic vision into tangible impact.

Experience

1. Vice President of Customer Success

   Onq Global, Inc

   Jan 2026 — Present · Houston, TX, US

Education

• Universidad de Sevilla

  English, Spanish

  1994 — 1994

• Fordham University

  BA, English, Spanish

  1991 — 1995

Skills

• Recruiting
• Healthcare Industry
• Revenue Cycle Management
• Medicaid
• Practice Management
• Event Planning
• Account Management
• Radiology
• Icd-9
• Health Information Exchange
• Budgets
• Physicians
• U.s. Health Insurance Portability and Accountability Act (Hipaa)
• Nonprofits
• Microsoft Excel
• Revenue Cycle
• Hospitals
• Newsletters
• Emr
• Process Improvement
• Corporate Communications
• Market Research
• Management
• Customer Service
• Event Management
• Healthcare Information Technology (Hit)
• Press Releases
• Microsoft Office
• Sales
• Hipaa
• Strategic Planning
• Leadership
• Fundraising
• Marketing Strategy
• Healthcare
• Business Development
• New Business Development
• Project Management
• Public Relations
• Working with Physicians