Brice Gatelet

Experience

1. Engineering Manager

   Zendesk

   Jun 2021 — Present · San Francisco, CA, US

   Managed a high-performing team of 9 engineers dedicated to Zendesk\'s flagship product, ticketing.* Played a key role in the recruitment process, hiring and onboarding 4 talented engineers.* Provided coaching and mentorship to team members, resulting in the promotion of 4 engineers.* Took ownership of scaling the core product from primarily serving SMBs to effectively meet the needs of Enterprise customers.* Led and expanded an on-call rotation involving 40+ engineers across 8 teams and multiple regions.* Led initiatives related to the object lifecycle, including compliance-driven deletion at scale and event pipelines.* Assumed responsibility for a complex, 4-year-long data migration project, seamlessly transitioning petabytes of data from an EOLed datastore to a new one, ensuring zero customer downtime.* Collaborated with multiple product owners across various organizational units to successfully complete the migration project.* Orchestrated the specialization of the on-call rotation by splitting it up into multiple rotations, working closely with VPs to secure necessary budgets and execute the split effectively.* Served as the application data steward, implementing data governance practices for ticketing product data.

Education

• Thammasat University

  Bachelor's Degree, Politics & International Relations

  2014 — 2014

• University of California, Santa Cruz

  Bachelor of Arts (B.A.), Politics

  2011 — 2015

Skills

• Ember.js
• Javascript
• Ios Development
• Bootstrap
• Css
• Sinatra
• Sqlite
• Computer Repair
• Microsoft Office
• Jquery
• Heroku
• Client Services
• Haml
• React.js
• Social Media
• Customer Service
• Mysql
• Swift
• Postgresql
• Ajax
• Ruby on Rails
• Computer Maintenance
• Sass
• Language Teaching
• Public Speaking
• Hipaa
• Html
• Research
• Amazon Web Services (Aws)
• Employee Training