Ben Knight
Systems and Process Transformation Manager @VCG Technology Services
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WORK HISTORY
Systems and Process Transformation Manager @VCG Technology Services
Manchester, GB
Accountable for the company-wide transformation roadmap, aligning systems, processes, and governance to improve scalability, operational control, and delivery consistency.Lead organisation-wide change initiatives through formal governance and prioritisation, working closely with senior leadership to balance commercial value, operational risk, and delivery capacity.Redesign end-to-end operating processes across Sales, Support, Projects, and Finance to improve decision-making, clarity of ownership, and cross-functional execution.Own the rollout and adoption of core business platforms, establishing standards for data quality, governance, and sustainable use.
EDUCATION
Leeds Beckett University
Bachelor's degree, Business Management with Finance
ABOUT BEN KNIGHT
Transformation Manager with over five years’ experience leading organisation-wide change within mid-sized SaaS and services organisations. Focused on owning transformation end-to-end, aligning systems, processes, and governance so organisations can scale with greater control, consistency, and commercial confidence.Extensive experience working with senior stakeholders across Sales, Support, Projects, and Finance to redesign operating models, embed governance, and improve how decisions are made and executed — particularly in environments shaped by growth, complexity, or legacy systems.Lean Six Sigma Green Belt with strong hands-on experience across platforms including HubSpot CRM, Autotask PSA, SharePoint and PandaDoc, translating complex, cross-functional challenges into practical, sustainable solutions.Open to senior transformation, business change, or operations roles where structured change, clarity of ownership, and long-term value creation matter.
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