Brian Feehan

About Brian Feehan

Accomplished Customer Success Manager“I never dreamed about success. I worked for it.” — Estee LauderI am an accomplished, versatile, dynamic, collaborative, and well-qualified professional with over 10+ years of experience as a Customer Success Manager. I have extensive experience in customer success, recruitment, account management, project/product management, and managing large enterprise accounts for customer technical organizations. I am a reliable adviser to my clients and guide you through the various implementation and success strategies to overcome business challenges. I plan, direct, and schedule activities on behalf of the client and monitor the project from initiation through delivery. I maintained and enhanced customer satisfaction by providing ongoing, proactive support throughout the customer life cycle. I can effectively communicate with all level audiences, Insightful, diligent & resourceful relationship builder with excellent interpersonal skills. I worked across all organizational levels to organize, lead, coach, communicate, connect, and utilize company resources and systems.Skill Areas: Customer Success, Account Management, Employee Relations, Customer Service, Team Management, Leadership, Analytical Skills, Problem-Solving, Project Management

Experience

1. Sr Customer Success Manager

   SAS

   Mar 2023 — Present

   As the Sr. Customer Success Manager I am responsible for establishing and building broad relationships with SAS customers to Adopt and Expand usage of the SAS software and solutions, to identify new opportunities and to engage with other SAS resources to bring the necessary domain and SAS experience to assist with existing SAS implementations and identify new sales opportunities.I Plan, coordinate and executes strategy associated with fostering adoption, generating leads and building awareness. I am also involved in increasing renewal revenue at each stage of the customer journey working with a cross-functional SAS team. Directly supports business operations to achieve the strategic goals of the Customer Success organization.

Education

• State University of New York at Oswego

  B.S., Mass Comunications & Public Relations

  2001 — 2003

• SUNY Broome Community College

  A.S, Public Relations

  1999 — 2001

Skills

• College Recruiting
• Training
• Government Contracts
• Private Placements
• Direct Sales
• Recruiting
• Customer Success Manager
• Contract Negotiations
• Sales
• Applicant Tracking Systems
• Client Services
• Recruitment/Retention
• Cloud Computing
• Sourcing
• Human Resources
• Information Technology
• Government Contracting
• Security Clearance
• Temporary Staffing
• Account Management
• Interviews
• Technology Adoption
• Network Security
• Vendor Management
• Temporary Placement
• Project Coordination
• Software as a Service (Saas)
• Screening Resumes
• Sass
• Software Project Management
• Network Engineer
• Technical Recruiting
• Consulting
• National Account Management
• Integration
• Salary Negotiation
• Contract Negotiation
• Staff Augmentation
• Customer Service
• Internet Recruiting