Beverly W.
Fraud Analyst | Detail-Driven & Clear Communicator | Expert in Customer Relationship Management | Creative Solutions Finder | Safeguarding Financial Integrity
- Role
- Client Care Servicing Specialist i - Small Business Card at Truist
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Beverly W.
I’m a Financial Crimes and BSA/AML specialist with deep experience investigating fraud…
Experience
Client Care Servicing Specialist i - Small Business Card
Apr 2025 — Present
Deliver care through exceptional client service and create a differentiating client experience.Investigate and provide resolution to clients\' requests to Care Center, branches, and other lines of business.Utilize a consultative approach to resolve client issues through educating clients on bank products and services.Identify and escalate bank errors and regulatory concerns that pose a risk to the bank.Inform and educate clients on their self-service options through various Truist technologies.Follow established policies, procedures, guidelines, regulations, and laws to protect clients and Truist from unnecessary risk.
Education
Strayer University
Bachelor of Fine Arts - BFA
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