Beverly Kinney

About Beverly Kinney

15+ years of experience, consistently achieving goals, building strong client relationships, and quickly adapting to new challenges. Proven ability to drive success and deliver impactful results.

Experience

1. Client Services Manager

   Businessolver

   Feb 2023 — Present

   Operate as a domain leader of one or more roles within the TeamParticipate in client meetings including escalation discussions, when neededEnsure team is executing on client activity and proactively engaging CSLs, Directors, and other internal teams as needed on open itemsReview and analyze performance of client deliverables daily (includes work completed onshore and offshore), reviewing risk areas with team members as neededEnsure team meets and/or exceeds daily work volumes and productivity metrics Identify and communicate trends or areas of improvement (both client and role specific)Provide operational performance reports to client leadership team, identifying successes, risks and needs weeklyEnsure quality assurance checks are happening across team deliverablesCollaborate with Directors, AVP\'s and CSLs on special projectsPoint of escalation (from internal resources) for client deliverables for which their team is responsible forEvaluate daily and weekly team capacity, collaborate with leader and other Client Services Managers to offset any capacity deficitsOversite of the Team Queues within Clarizen and Client Desk, ensuring work is being pulled by the team each day/week; this includes setting due dates in Clarizen for tasks/milestone completion Share in leadership of daily team stand-up meetings to communicate business initiatives and review deliverables such as open cases, file activity and other related client maintenance tasksManage and develop team members by conducting regular 1:1’s, reviewing work, processes, and other team member needs in order to ensure successful execution of assigned tasksEnsure new team member training is completed and support overall learning paths for all team members, aligning resources as neededSupport transition of new clients from on-boarding to onshore and offshore ongoing resourcesResponsible for the execution and delivery of performance management & compensation process/routine across their teams

Education

• Des Moines Area Community College

  Degree: AAS, Business Administration; Business Administration

  1999 — 2001

• William Penn University

  Degree: MBL, Business Administration; Business Administration

  2011 — 2013

• Business and Banking Institute

  Diploma, Business and Banking