Bev Brannick
Service Support Delivery Manager @GRAYCE
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WORK HISTORY
Service Support Delivery Manager @GRAYCE
Manchester, GB
National Service Delivery Manager/Mentor – Grayce (March 2022 – present)Responsible for interviewing, developing and mentoring graduates to become leaders of the future. Placing those graduates with leading UK clients and supporting their development and career progression. Preparing analysts for client interviews and supporting them in roles such as Service Desk, Project Management, PMO, Business Analysts and Data Analysts across areas of change, technology and data. Undertake monthly service review meetings with key clients to ensure service excellence and high levels of satisfaction are achieved and maintained.• Mentor and coach analysts to support development and personal career progression to ensure they are confidently enabled to deliver excellence to the client.• Support and preparing analysts for successful interviews with potential clients.• Conduct monthly 1:1’s and annual appraisals.• Maintain policies, procedures, and standards to ensure a consistent high-quality service is delivered.• Develop and maintain strong relationships with senior client stakeholders across multiple portfolios.• Undertake service review meetings with stakeholders/clients to ensure the service aligns and exceeds with client requirements.• Supporting and managing the client life cycle in line with key performance indicators.
EDUCATION
EXIN
ITIL v.3 Foundation
SKILLS
ABOUT BEV BRANNICK
An established IT Service Management professional with over 20 years experience working within service operational IT environments who possesses an in depth knowledge of Service Management, Service Improvements and ITIL processes.An effective communicator and innovator who is committed to self and team development with a passion for delivering the highest levels of customer service. Vastly experienced in people management having held positions with responsibility for over 100 FTE. A proactive and positive individual who works collaboratively with colleagues, 3rd parties and customers. Committed to consistently delivering a high standard of service, instilling the same drive and focus across managed teams.Consistently demonstrates the ability to show effective leadership in pressured situations delivering the outcomes required by exec leaders in both IT and the Business.Key Skills• Develop and implement key strategies to deliver benefit to the customer and efficiency with IT • Continuous Service Improvement/ Climate Change and Process Improvements.• Leading by example, seeing the bigger picture and making decisions.• Delivery of departmental transformations and strategic projects.• People engagement/ communication/ strong reporting skills• Proven relationship management skills across IT, business colleagues, customers and 3rd party suppliers• Line Management of up to 100 staff via Team Leaders• Strong HR skills – recruitment, disciplinary and performance management• Outstanding interpersonal skills
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