Betty Z.

About Betty Z.

I’m a strategic operations and project leader with 15+ years of experience driving results across the hospitality, travel tech, and nonprofit sectors. With a B.S. in Hospitality & Tourism Management from NYU, I’ve managed cross-functional teams, executed large-scale initiatives, and built long-term partnerships with global stakeholders.I thrive at the intersection of relationship building, process improvement, and project execution, whether leading a market expansion, launching a fundraising gala, or optimizing team workflows. I bring a data-informed, people-centric approach to every challenge and am passionate about delivering impact through collaboration and clear execution.My toolkit includes Salesforce, HubSpot, Tableau, Amplitude, and project tools like Asana, Trello, and Slack. I also have a strong foundation in contract negotiations, B2B partnerships, and stakeholder communications - all essential to ensuring alignment and driving outcomes across departments.As a self-proclaimed foodie and lifelong traveler, I’m always looking for ways to combine my love of culture, community, and connection. Whether it’s through launching “Her Bowl of Soup” or mentoring through AAPI organizations, I’m excited about creating things that bring people together.Currently seeking opportunities to apply my project management expertise in a tech-driven, mission-forward environment.

Experience

1. Director of Member Experience

   Ace Nextgen

   Feb 2026 — Present · Los Angeles, CA, US

   Lead Standard membership initiatives, including membership programming (virtual workshops and networking events run by members and the Board), engagement, and retention-Drive membership growth strategies in partnership with internal staff, leadership, and chapter teams, ensuring consistent growth and strong member experience-Ensure strong national–chapter alignment for local events by participating in key meetings, maintaining proactive communication, and guiding consistent event programming standards-Partner cross-functionally to ensure sponsorship goals and metrics tied to member programming, local, and some key chapter events are met with leadership-Support Standard membership acquisition by coordinating programming, marketing, operations, and high-level CRM oversight with VA support-Monitor progress of member programs and local events against quarterly goals and scorecards (Rocks), providing verbal and written updates to leadership as needed. The Director of Membership will work under the strategic direction of the Executive Director and Sr. Director of Programming, with final decision authority retained by the Executive Director-Provide functional guidance for Virtual Assistants to ensure smooth execution of member and local events, addressing recurring or high-impact issues-Support chapter events at a strategic level, including review of event plans, budgets, and post-event recaps, to ensure alignment with membership benefits and organizational priorities-Ensure accurate reporting and analysis of member events, local events, and membership growth initiatives, in partnership with operations and marketing support-Provide weekly progress updates to the Executive Director and team summarizing membership performance, programming delivery, and risks.

Education

• Stuyvesant High School

  High School Diploma

  2004 — 2008

• New York University

  Bachelor of Science, Hospitality and Tourism Management

  2008 — 2012

• New York Bartending School

  Bartending License, Mixology

  2010 — 2010

• Cornell University

  Summer College Diploma, Communicating to Manage in the Hospitality Industry

  2007 — 2007

Skills

• Microsoft Word
• Team Leadership
• Event Management
• Time Management
• Hospitality Management
• Contract Negotiation
• Hotels
• Facebook
• Hospitality
• Revenue
• Tourism
• Social Media Marketing
• Hospitality Industry
• Travel & Tourism
• Powerpoint
• Microsoft Excel
• Revenue Analysis
• Market Analysis
• Social Media
• Travel Management
• Front Office
• Leisure Travel
• Management
• Managing Distribution Channels
• Opera
• Tour Operators
• Travel Planning
• Hotel Management
• Guest Service Management
• Event Planning
• Teamwork
• Food & Beverage
• Customer Service
• Microsoft Office
• Sales
• Business Development
• Youth Mentoring
• Yield Management
• Micros