Betty Woods

About Betty Woods

Customer-obsessed and data-driven Customer Success leader with 13+ years in customer-facing roles, 9 of which were in high-growth SaaS environments. I specialize in building and optimizing scaled Customer Success strategies that drive adoption, reduce churn, and accelerate value at massive scale.Currently, as the Scaled Success Lead for Global Programming at Miro, I lead the design and execution of digital-first customer engagement programs for 8,300+ accounts globally. I sit at the intersection of automation, segmentation, and high-touch engagement. That means building playbooks, launching 1:Many workshops, and leveraging product insights to craft customer journeys that actually work at scale. I am known for my consultative style and building cross-functional partnerships. I ensure that customer signals are directly aligned with strategic product improvements.Beyond my core role, I am a passionate advocate for diversity, equity, and inclusion. I co-lead Miro\'s Black Excellence ERG, an ~80 member global community, where I focus on fostering an inclusive culture, retaining top talent, and driving meaningful business impact.

Experience

1. Scaled Success Lead, Global Programming

   Miro

   Apr 2026 — Present · Houston, TX, US

Education

• Strayer University

  Bachelor of Business Administration, Social Media Marketing

Skills

• Time Management
• Management
• Microsoft Office
• Sales
• Facebook
• Client Relationship Building
• Email Marketing
• Business Development
• Digital Marketing
• Attention to Detail
• Project Management
• Training
• Advertising
• Adobe Creative Suite
• Marketing Support
• Social Media Marketing
• Open-Minded
• Online Marketing
• Press Releases
• Promotions
• Social Networking
• Graphic Design
• Account Management
• Organized Multi-Tasker
• Social Media
• Administrative Support
• Accounting
• Integrated Marketing
• Twitter
• Marketing
• Sales Support