Betty Ann MacDonald

WORK HISTORY

EDUCATION

ABOUT BETTY ANN MACDONALD

As a strategic, objective-focused operations leader, I have fostered a career driving organizational advancement by designing robust processes and procedures & leading effective change strategies. By leveraging an influential leadership style both in-person and remotely, I empower and motivate staff, maximize team performance, improve productivity, and establish a cohesive work culture focused on collaboration and the attainment of goals. I resolve organizational challenges and enhance customer experience through a framework based on people, process and technology. I have implemented large-scale restructuring and integrations that propel business growth, and establish dynamic teams that design impactful solutions for clients. Operations | Business Transformation | Leadership | Employee Engagement Email: b••••••••@gmail.comCORE COMPETENCIES* Customer Excellence * Operations Management* Cross-Functional Leadership* Business Transformation * Process Improvement* Strategic Planning* Employee Engagement* Change Management* Policies & Procedures* Coaching & Mentoring* P & LA few notable accomplishments include:• Created new service model for improved organizational effectiveness increasing client satisfaction rates by 25%, reducing data issues by 20% annually, and slashing query response time by 40%. • Maximizing the bottom line by doubling revenue FY21 while operating at a 30% margin; transforming FY20 business from running at a loss to exceeding revenue objectives by 15% within 3 quarters. • Fostering a positive and high-performance work culture centered on collaboration, engagement, and trust, leading to a 96% employee retention rate for the group. I am excited to expand my professional network and see what the future may hold. If you would like to connect, please contact me at b••••••••@gmail.com.