Beatriz Alvarez

About Beatriz Alvarez

Well-established managerial and administrative professional with a 20-year + track record…

Experience

1. Office Manager IT Service Dispatcher

   Questinghound Technology Partners

   Sep 2025 — Present · Deerfield Beach, FL, US

   Serve as the primary point of contact for all office-related matters, including overseeing facility maintenance, mailing operations, inventory management, and equipment procurement to ensure seamless office efficiency and productivity.Lead the IT Service Dispatch function by: • Answering and triaging Helpdesk calls with professionalism and urgency. • Documenting and prioritizing client requests to facilitate timely resolution. • Scheduling and coordinating service tickets, ensuring optimal resource allocation and client satisfaction. • Responding to end-user requests with a customer-centric approach and coordinating with external vendors to resolve complex issues. • Handling all incoming phone communications and providing exceptional general support to visitors, clients, and customers.Oversee key accounting and financial functions utilizing QuickBooks, including: • Managing Accounts Receivable (A/R) and Accounts Payable (A/P). • Executing invoicing procedures and preparing financial and operational reports to support strategic decision-making.Maintain comprehensive documentation of critical business and IT processes, and support the implementation and improvement of office operations and procedures, driving workflow optimization.Plan, organize, and execute office events—including team celebrations, luncheons, conferences, and meetings—to foster a collaborative and positive workplace culture.Proactively contribute to Sales Development efforts by generating qualified leads, initiating outreach to prospective clients, and supporting the growth objectives of the organization.Perform additional duties as needed, demonstrating flexibility and a commitment to organizational excellence with a readiness to take on expanded management responsibilities in the future.

Education

• Florida Christian School

  High School Diploma

  1991 — 1992

• Florida International University

  BBA

  1992 — 1997

• Florida Christian School

  High School Diploma

  1989 — 1992

Skills

• Business Development
• Digital Marketing
• Email Marketing
• Fundraising
• Marketing Strategy
• New Business Development
• Newsletters
• Publicity
• Social Networking
• Management
• Time Management
• Customer Service
• Copywriting
• Marketing Communications
• Facebook
• Press Releases
• Digital Media
• Event Management
• Strategic Planning
• Team Leadership
• Video
• Social Media
• Online Marketing
• Spanish
• Social Media Marketing
• Direct Marketing
• Public Relations
• Media Relations
• Marketing
• Corporate Communications
• Television
• Public Speaking
• Event Planning
• SEO
• Broadcast
• Leadership
• Advertising
• Online Advertising
• Blogging