Betty
Technical Support Engineer at Sigma Computing
- Role
- Technical Support Engineer (Data & Analytics) at Sigma
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Betty
Aspiring Data Scientist
Experience
Technical Support Engineer (Data & Analytics)
Sep 2024 — Present · NY, US
Applying strong SQL expertise and data modeling skills to provide advanced technical support for 15+ enterprise customers in daily basis, troubleshooting query performance and business intelligence workflows• Designed and implemented metrics models to evaluate user behavior before and after product training sessions, analyzing engagement across 100+ sessions spanning 6 key topics, enabling data-driven insights into training effectiveness• Collaborating cross-functionally with engineering, product, and customer success teams to enhance user experience and optimize product performance by solving bugs and raising feature request tickets• Worked with clients on a multi-dimension and multi-sourced dataset to build a funnel chart with conversion rates labeled
Education
Hong Kong Baptist University
Bachelor's degree, Applied Economics
2016 — 2020
New York University
Master's degree, Management of Technology
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