Betsy Walters

About Betsy Walters

Senior technical writer and documentation engineer specializing in platform- and systems-level documentation. I partner with engineering, product, and operations teams to translate complex workflows, architecture diagrams, and infrastructure processes into actionable, user-friendly documentation for both internal teams and customers.Over the past 10+ years, I’ve been embedded in engineering teams across cloud platforms, SaaS systems, AI/analytics tools, regulated medical software, and industrial Operational Technology (OT) platforms. I create structured documentation covering system architecture, deployment workflows, configuration procedures, device discovery, and integration connectors—helping organizations deploy and operate complex platforms efficiently.Key strengths include:Translating engineering diagrams and system workflows into clear, operational guidanceBuilding documentation from the ground up for new products and platform releasesMentoring writers and promoting structured content standardsWorking across cloud, virtualized, and OT environments to support multi-component systemsIf you’re looking for someone who can bridge the gap between engineering complexity and user comprehension—especially for platform, cloud, and OT systems—I bring both the technical understanding and the communication expertise to make it accessible and operational.

Experience

1. Senior Technical Writer

   ServiceNow

   Jun 2025 — Present · US

   Document platform installation, configuration, and deployment in virtualized OT environments.Produce operational guidance for site/network zone configuration and protocol-based device discovery workflows.Translate engineering diagrams and complex workflows into clear, user-facing documentation for internal and external teams.Document integration connectors and platform component interactions to support industrial asset management

Education

• Meredith College

  Licensure, Theater Arts and Education

• Neighborhood Playhouse School of the Theater

  N/A, Acting and Performance

• North Carolina State University

  BA, English Literature

• International ADHD Coach Training Center - Graduating Coach

  Certified, Coaching

• North Carolina State University

  BA, Communications, Writing for the Electronic Media

• Cary Sr. High School

  Diploma, College Prep

Skills

• Dita Xml
• Layout Design
• Structured Authoring
• Powerpoint
• E-Learning
• Writing
• Screenflow
• Lotus Notes
• Project Coordination
• Online Help
• Snagit
• Eclipse
• Marketing
• Content Development
• Manuals
• Final Cut Pro
• Ms Office Suite
• Lesson Planning
• Software Documentation
• Social Media
• Cms
• Multimedia
• Single Sourcing
• Content Management
• Documentation
• Agile Methodologies
• Teaching Acting
• Xhtml
• Camtasia
• Captivate
• Editing
• Training
• Adobe Acrobat
• Acting
• Content Design
• Technical Writing
• Html
• Project Management
• Robohelp
• Audacity