Betsy Cantrell Burt
Director, Enterprise Success- Amer @Camunda
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WORK HISTORY
Director, Enterprise Success- Amer @Camunda
US
I’m building and leading Camunda’s new Enterprise Success function in AMER, focused on helping our largest customers drive adoption, achieve meaningful outcomes, and renew with confidence. I lead teams of Customer Success Managers (CSMs) and Technical Account Managers (TAMs), working across complex enterprise environments.While Camunda is bringing agentic AI to the forefront of process orchestration, my role is about making sure that innovation translates into real value for our customers. I’m focused on strategy, structure, and execution—scaling programs that improve attach rates, grow net retention, and ensure an exceptional experience across every interaction.
EDUCATION
The University of Alabama
Bachelor of Science (B.S.), Commerce and Business Administration / Marketing
SKILLS
ABOUT BETSY CANTRELL BURT
I’m an experienced Customer Success leader with a track record of building and scaling Enterprise Success teams that deliver real business impact. I’ve developed success strategies, frameworks, and teams that help global enterprises adopt complex platforms and achieve their desired outcomes. Leading cross-functional CSM and TAM teams, I focus on operational excellence and proactive customer engagement to ensure every partnership drives measurable results and lasting value.
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