Betsy Dahl

About Betsy Dahl

I am an operations-minded ecommerce professional with 17 years of experience supporting and improving the end-to-end order journey across DTC brands. I’ve built my career in environments where accuracy, empathy, and cross-functional communication directly impact the customer experience—and that’s where I do my best work.My background spans ecommerce operations, 3PL coordination (Fosdick), order management systems (NetSuite, Shopify), purchasing, merchandising, and customer experience, across wellness, kids, retail, and consumer product brands. I’m known for spotting inconsistencies quickly, improving workflows, managing backlog performance, and resolving order issues with care. My strong communications skills enable me to collaborate seamlessly with teams across CX, fulfillment, supply chain, and digital, as well as clearly document processes and share insights across stakeholders. I’ve also guided small teams and contractors, providing training and day-to-day support while maintaining hands-on execution.I’m a detail-driven, relationship-oriented problem solver who thrives in roles that blend structure, analysis, and operational execution. Whether refining order accuracy, optimizing post-order processes, implementing SOPs, or leveraging Zendesk and other tools to track and resolve customer issues, I bring a calm, supportive, and customer-first approach.I’m currently seeking opportunities within ecommerce operations, order management, customer experience operations, or digital fulfillment where I can contribute as a hands-on IC or light team lead—and continue building efficient, thoughtful systems that serve both customers and internal teams, while leveraging my ability to communicate clearly and connect teams to shared goals.

Experience

1. Strategic Customer Service Operations

   Be Well By Kelly

   Sep 2024 — Present

Education

• Boston University

  Bachelor of Science, Communications, Art History

  2004 — 2008